The internet has allowed people to communicate in ways they were never able to before, expressing opinions and points of view on popular culture, news, sports, and consumer products. Consumers especially have a powerful tool they can use to either praise their love for a company, or voice their dissatisfaction with a company’s business practices or policies.
However, the internet also makes it easier for these complaints to be submitted anonymously, giving disgruntled employees, customers with unrealistic expectations, and competitors the ease of hurting a company’s reputation with unfounded complaints.
Tax Defense Network: How to Spot False Complaints
Tax Defense Network wants to educate consumers on the ways to spot fake complaints. Tax Defense Network believes informed consumers are the best consumers, because they are the ones with the most realistic expectations regarding what a company can and cannot reasonably deliver. Yet, information is useless if it isn’t factual, so consumers should make sure the complaints they reading are trustworthy, and we want to help them do just that.
When reading complaints against companies online, consumers should be aware of the signs that show if the complaints are real. The top warning signs to look out for when visiting the many complaints boards on the internet are:
- The complaints do not give specifics.
- The complaints focus on the positives of the company’s competition.
- The complaints have excessive links to competitors.
- The complaints attack executives that normal customers do not engage with.
- The complaints are not against the company’s practices but the company’s industry.
Typically, Tax Defense Network found that complaints with these characteristics were mostly from ex-employees and competitors. When pressed for details about their experience with the company, many of the posters of the complaints would resort to name-calling and accusations. This is when we knew these complaints were not to be trusted.
Tax Defense Network: Complaints from Customers with Unrealistic Expectations
Some company complaints are not fakes, they are misguided. As the saying goes, you can’t please everyone, and companies know this better than most. There are many complaints Tax Defense Network came across that did not fit the description above, but resemble irrational customers whose stories made the members of the complaints board call out their impractical expectations.
To avoid this issue with our customers, we strive to make sure our customers are aware of the probability of the resolution they want being successful. We aim to inform our clients of their most realistic outcomes for better success, happier customers, and fewer irrational complaints. Tax Defense Network makes no promises of “pennies on the dollar” settlements, and does not offer IRS programs our clients do not qualify for. We take pride in our A+ rating with the Better Business Bureau and Chamber of Commerce membership.
Our goal is to help taxpayers resolve their IRS debt quickly and affordably. Our motto is, we will not take you on as a client unless we are sure we can help put you in a better resolution with the IRS. Call us today for a free consultation about your tax issue.