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Taxpayer Rights Part 1: The Right to Be Informed and the Right to Quality Service

June 19, 2014

The IRS announced the Taxpayer Bill of Rights to help taxpayers become aware of their basic rights when communicating with the IRS. The Taxpayer Bill of Rights adds no new information to what already exists in the tax code, but explains the 10 basic rights that every taxpayer must know when dealing with the IRS.

The IRS compiled the rights after it was found that a large percentage of taxpayers believed that they had very few or no rights before the IRS. The IRS will circulate the Taxpayer Bill of Rights so that it reaches more and more taxpayers.

The first two rights included in the Taxpayer Bill of Rights are:

The Right to Be Informed

Taxpayers have the right to receive information on how to comply with the tax laws. If the IRS does not provide them with enough information, they can request the IRS to inform them about how to remain or regain compliance.

Taxpayers are entitled to clear explanations of the law, IRS procedures, and IRS policies on all tax forms, instructions, publications, notices, and correspondences. The IRS is required to provide taxpayers with accurate information on how it reached its decisions, what it proposes to do next, and how taxpayers can resolve the issue.

Every taxpayer has the right to be informed of IRS decisions about their tax accounts and receive clear explanations of the outcomes. If a taxpayer needs further assistance, the IRS must be able to provide information regarding the resolution.

The Right to Quality Service

Taxpayers have the right to receive courteous and professional assistance from the IRS at all times. If they do not understand a law or an IRS policy, then the IRS must provide explanation or direct them towards help to assist them in clearly understanding the law.

The IRS is required to provide information to taxpayers in a simple and easily understandable manner so that they understand it clearly. Taxpayers can demand and expect polite and respectful behavior from the IRS. In case of complaints, they have the right to speak to a supervisor about the inadequacy of IRS service.


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