The Taxpayer Advocate Service (TAS) is an independent organization within the IRS that provides free assistance to taxpayers in resolving tax problems. The TAS can be beneficial to both individual taxpayers and businesses whose problems are causing financial difficulty.
Taxpayers who tried but failed to resolve their tax issues through normal IRS channels are eligible to receive help from the TAS. Also, taxpayers who are dissatisfied with the procedures and service of the IRS can seek assistance from the TAS. Some of the problems that the organization helps to resolve are identity theft, fraud by unscrupulous return preparers, tax debt and collection actions.
If you or your business is experiencing financial difficulties due to the IRS, are in danger of IRS collection actions, or are frustrated with the IRS’ service, you may seek help from the TAS.
As part of the TAS resolution process, an individual or business is assigned to an advocate who listens to their tax problem and helps them to become familiar with standard IRS procedures. All services of the TAS are free.
The information taxpayers share with the TAS is not shared with the IRS except when it is necessary to provide relief to the taxpayer.
How to Contact
The TAS has at least one local taxpayer advocate office in every state, the District of Columbia, and Puerto Rico. Taxpayers can contact the advocate in their state by finding their phone number in Publication 1546. Additionally, taxpayers may call the TAS toll-free number 1-877-777-4778.
To send a request for assistance, file Form 911, Request for Taxpayer Advocate Service Assistance (And Application for Taxpayer Assistance Order) with the TAS. Form 911 is available by phone at 1-800-829-3676, and on the IRS website – irs.gov.